Frequently Asked Questions (FAQs) (2025)

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Frequently Asked Questions (FAQs) (1)

TOPICS ON THIS PAGE:

Pricing and Payment

My Appointment

What We Take

Service and Location Info

Here are the answers to some of our customers' most frequently asked questions (FAQs). If you can't find the answer you're looking for, please feel free to contact us.

TOPICS ON THIS PAGE:

Pricing and Payment

My Appointment

What We Take

Service and Location Info

Expand all

Pricing and Payment

Is 1-800-GOT-JUNK? free?

1-800-GOT-JUNK? is a paid service that offers full-service junk removal. That means that everything is included in the price; picking up items from wherever they’re located, loading the items into the truck, sweeping up the area when we’re done, and any associated disposal or recycling fees. We’ll give you a single, up-front price before we get to work, and that’s the price you’ll pay once we’re done—no surprises! All you have to do is point, and we’ll make your junk disappear!

What is a no-obligation onsite estimate?

We want to make sure we give you an accurate price, and since we price based on how much space your items take up in the truck, we need to see your items in person before we can give you a final price. As soon as the friendly, uniformed team arrives, they’ll take a look at all of the items you want to have removed and provide an exact price before starting the work. We only complete the job if you are happy with the price, so if you choose not to proceed, just say the word and we’ll be on our way.

How does 1-800-GOT-JUNK? charge for junk removal?

We price based on how much space your items take up in the back of our truck, broken down into ⅛, ¼, ½, ¾ of a truckload, all the way up to a full truckload. Our trucks hold the equivalent of seven pickup trucks.

Our prices vary based on location and there is a minimum charge for our teams to remove your items, which is different in each location, based on a number of factors, including local disposal and recycling fees.

We offer single item pricing for certain items such as mattresses or TVs, sometimes this will be less than our minimum charge.

For materials that have a heavy cubic weight like dirt, concrete, and gravel, pricing is based on the total volume that the material takes up in the truck, up to a maximum of one foot in height for a full truck.

Watch us load up a truck to see how our standard pricing works!

Frequently Asked Questions (FAQs) (2)

Can I get an exact price before you arrive?

No, we can’t give you an exact price over the phone. Since we typically price based on how much space your items take up in the truck, we need to see the items in person before we can give you an exact price. For some single item removals, we can give you an estimated price before the appointment, but the final price will always be given onsite. The best way to get a price is to book a free, no-obligation onsite estimate here. For more information, watch this video to see how price is determined!

Frequently Asked Questions (FAQs) (3)

What methods of payment do you accept?

We accept cash and major credit cards, and some locations have additional payment options. Payment is only processed once the job is complete.

Should I tip the junk removal team?

Tips are by no means expected or obligatory when using our service. However, we know our teams greatly appreciate them! If you feel like they did a great job, feel free to tip as you see fit.

LEARN MORE ABOUT PRICING

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My Appointment

When should I expect you to arrive?

On the day of your appointment with us, our friendly, uniformed truck team members will give you a call 15-30 minutes before the start of your two hour promise window. They’ll say hi, let you know what time they plan to arrive, and confirm any other details about your appointment if needed.

How do I cancel or change my appointment?

You can always change or cancel your appointment at any time. Just call us at 1-800-468-5865 and we'll be happy to help you make changes to your appointment.

Can you remove my junk if I’m not onsite?

It depends on where you’re located. Some of our franchises are able to get the job done even if you aren't home, as long as the items are easily accessible and the team can take payment over the phone. However, some locations do require you to be at home in order to remove your items.

Do you offer a No Contact Junk Removal service?

Yes! We are happy to provide our customers with No Contact Junk Removal. Our No Contact Junk Removal service allows us to remove items without direct contact to ensure the comfort and safety of our customers and our teams. Learn more here.

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What We Take

What items can 1-800-GOT-JUNK? remove?

The items we most often help people get rid of are mattresses, couches, other types of furniture, and electronics. We can take pretty much anything that two people can lift and load, as long as it's not toxic or hazardous. We can remove your items from wherever they’re located, whether it’s your garage, backyard, attic, or anywhere else—all you have to do is point! See a more complete list of items we commonly take here.

What items does 1-800-GOT-JUNK? not accept?

The list of unaccepted items varies across locations, as we need to adhere to local regulations in each location. Generally, we aren’t able to take anything toxic or hazardous, and are also unable to take car or truck chassis. Here are a few items we typically do not accept:

  • Chemicals, Solvents & Oils
  • Asbestos
  • Storage & Oil Drums (unless empty and top & bottom cut out)
  • Oil & Waste Storage Tanks

Does 1-800-GOT-JUNK? remove paint?

Some locations can take paint, while others aren’t able to accept it. This is due to differences in local regulations in every location. For those that can take paint, please note that they often require the paint to be fully dried before they can remove it. If you have paint that you need to get rid of, give us a call and we’ll let you know if your location can take it.

Can you remove large and bulky items?

Absolutely! We take big items all the time. As long as it can be lifted and loaded into the truck by two people, we'll be happy to take it away for you!

What does 1-800-GOT-JUNK? do with all the junk they remove?

Our goal is always to be as environmentally responsible as possible, while being sure to follow local regulations. We do our best to keep items out of the landfill by donating the donate-ables and recycling the recyclables as much as we can.

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Service and Location Info

Do you service my region/location?

While we don't quite service the entire map, we cover almost every greater metropolitan area across the US, Canada, and Australia. To see if we’re in your neighborhood, you can start a booking by entering your zip code here.

What are your hours of operation?

It varies across our locations, but many of our franchises work both weekends and weekdays. Our call center is open 24-7, 365 days a year, and you can always book online to find an appointment time that works for you.

Are you licensed and insured?

Yes, we're fully licenced and insured! We have insurance covering damages to both persons and property for every single booking.

Check Availability

No credit card required

  • No Credit Card Required
  • 24/7 Customer Service At 1-800-468-5865

24/7 Customer Service 1-800-468-5865

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1‑800‑GOT‑JUNK?

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©2024 RBDS Rubbish Boys Disposal Service Inc.D.B.A 1-800-GOT-JUNK?887 Great Northern Way Unit 301 Vancouver, BC, V5T 4T5 *1-800-GOT-JUNK? is a registered trademark of RBDS Rubbish Boys Disposal Service Inc.

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Great communication

Harry Osborne Calgary 07/09/2024

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Best removers of junk ever. Top notch service, fast and accommodating.

MATTY K Calgary 06/09/2024

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Connor and Robin were great help and understanding, with Imran helping out also,

Amit Soni Calgary 06/09/2024

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Ken and Tom were fast, professional and friendly. Years of junk gone in less than 20 minutes.

Lori Sharman Calgary 05/09/2024

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Excellent service!

Logan Andrews Calgary 05/09/2024

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They were friendly, fast and careful. There were no surprises with pricing.

Claire Pater Calgary 03/09/2024

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Mikhail and Tom did a great job!!

Michael Kwan Calgary 03/09/2024

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Came same morning as I called. Very polite and efficient. Absolutely will use again.

Doug Lawson Calgary 03/09/2024

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Thanks for the fantastic, helpful, and friendly customer service!

Lynne M Calgary 03/09/2024

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Sianne and Mike were great! We’re very careful removing our stuff! Would highly recommend them! Thankyou

Glen Mortimer Calgary 02/09/2024

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1800 got junk is always available, always on time. Carlos and Malcom did a great job and very quick and so nice. Thank you

A&E Calgary 29/08/2024

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Great service! Fast and efficient!

Shirley P Calgary 27/08/2024

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Awesome service! Gave me an estimate, worked quickly, to empty a full garage of stuff. Highly recomnend!

Barb Hutman Calgary 27/08/2024

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Quick, easy and on time, saved me time and money by calling for junk pick up

Ashlee Donner Calgary 25/08/2024

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Very efficient and professional

Ronke O Calgary 25/08/2024

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Quick and efficient service!

Kaj k Calgary 23/08/2024

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Came to the house, offered a good price to take my mattress away. Aidan’s a G btw

Harvey C Calgary 23/08/2024

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Excellent customer service.

Milka Calgary 23/08/2024

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Merci beaucoup, vous avez fait du bon travail!

Jo Br Monteregie Metro 07/09/2024

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They were on time, did the job with NO DAMAGE to the house, and were true to the estimate - no surprises. I highly recommend their services

Andrew Kovacs Monteregie Metro 04/09/2024

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Excellent service, Quick and guys careful, they did a great job

patsy mclean Monteregie Metro 24/08/2024

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Gars sympathique, bon service

Alain Normand Monteregie Metro 23/08/2024

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Super services, courtois et efficaces.

Phil Audet Monteregie Metro 16/08/2024

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Les gars et le service impeccable !

SKing SKing Monteregie Metro 12/08/2024

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Rapide et sympathique

WitcherMadmax Monteregie Metro 18/11/2023

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Efficient, fair price, estimate was correct.

tara p Monteregie Metro 15/11/2023

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Ponctuel, service rapide et propre. Un clé en main,

Melanie Carey Monteregie Metro 19/04/2023

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Excellent service et employés très professionnels!

Fella Gaouar Monteregie Metro 18/04/2023

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Rapide, courtois et bon prix. Super merci!

Martin Savard Monteregie Metro 12/04/2023

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Rapide, professionnel et courtois

henri cadieux Monteregie Metro 05/04/2023

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Very professional staff. The work was done quickly and clean.

Bruno Souza Monteregie Metro 16/03/2023

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Excellent service! Rapide et sympathique!

Annie Martin Monteregie Metro 05/03/2023

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Very efficient and courteous !

Cinthia LM Monteregie Metro 15/02/2023

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The guys were awesome, nice, respectful and super helpful

Danae M Monteregie Metro 06/01/2023

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Very nice team, good service Alex and Marcus. Very friendly and positive. Merci encore pour être venu chercher le saufa!

Lex DT Monteregie Metro 04/01/2023

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They were very professional and fast in helping me remove furniture from my room. I really recommend them.

Lonimi Meseko Monteregie Metro 03/01/2023

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They were fast polite and really got me out of an unexpected jam!

etuntland Austin 07/09/2024

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Seventae and August were professional and very nice!

Laura Tzakis Madison 07/09/2024

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Isaiah and Noe, super helpful guys!! Super friendly and literally just the best. Five stars for the best service !!

Maysae Abaraw Austin 07/09/2024

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James Cameron and Dylan were efficient and friendly

Sarah Dimick Madison 07/09/2024

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They were on time, courteous, and efficient throughout the whole job.

James Petross Austin 07/09/2024

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Great guys and quick service.

Patrice Pash Madison 07/09/2024

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noe al and isaiah caught my goldfish that was running away

Leslie Millan Austin 07/09/2024

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Super friendly and efficient!

Hannah Dolan Columbus 07/09/2024

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Isaiah, noe, al they saved my dog from chocking

Alexa Reyes Austin 07/09/2024

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The fellow who picked up my dorm size refrigerator was very polite and pleasant. Will use again

Rebecca Shaw Columbus 07/09/2024

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my friend passed out and they saved her! thank you to isiah, noe, and al!

Silvia Garcia Austin 07/09/2024

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Your guys were awesome! Cordial and hard working. I appreciate their efforts!

Kurt Phelps Seattle 07/09/2024

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Service done quickly and neatly. Excellent customer service

Howard Liff Cincinnati 06/09/2024

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Thanks Avron and Joey for coming to my house and helping me. You guys were a big help!

Tevin Neal Naples 06/09/2024

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Tia and Chaz are a 10 ! They were unbelievably good at their jobs I loved them I will definitely be a cx for life !! Thank you guys !

Keith Taylor Naples 06/09/2024

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August and Ethan were amazing!

cecily long Madison 06/09/2024

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Harrison and Alex did a great job

Ivory Dabney Wisconsin 06/09/2024

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Connor and Alex are legends.

Ozzie Gabbard LA Metro 06/09/2024

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Frequently Asked Questions (FAQs) (2025)

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